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« Something In The Air | Main | Gas, Flatulence, Bloating » Don't Buy One Get Both Free?
March 15, 2006
So the other night in The Restaurant I was called out to a table. The Man at Table 4 had ordered the pan fried oysters and wanted something different. I tried to understand the issue...
"Um, no." "Were they underdone?" "No." "Overdone? "No."
I was brought back to my college days when I worked retail in the men's clothing section, and a guy brought a pair of jeans back after wearing them for three months. He decided that his lack of dates had made it clear the pants didn't make him "Hot", so he wanted his money back.
"Yep." "And now that it's confirmed that you don't like oysters, you want me to bring you another meal - for free." "Exactly."
"Right, but..." "And now you want me to cover the cost of not one, but two meals, based on the simple principle that you didn't like something you already knew you didn't like." He sat there and stared at me blankly. A look I am sure he's plagued with on a regular basis.
He decided to keep the oysters, but wanted a side salad to eat so he could take the oysters back to his cats. Out of a desire to keep the peace, I removed the cost from his bill.
Posted by Foodwhore at March 15, 2006 01:35 PM
And I thought my students were strange. Posted by: shelley at March 15, 2006 04:28 PM Oh my god!! I swear, sometimes I don't know how people make it in this world! How utterly ridiculously stupid of him to think that he could con a free meal out of you! Posted by: Della at March 15, 2006 05:38 PM Un.Be.Lievable! Poor you :( Posted by: Sandee at March 15, 2006 07:44 PM Simply put, that guy is an ass. People that expect something for nothing.. ehhh that's just irritating. Posted by: Erin at March 15, 2006 08:57 PM I cannot beleive how many morons there are in the world like that, lucky it wasnt me or I would not have managed to be so polite, I cannot hold my tongue in situations like that! Posted by: Ange at March 15, 2006 08:58 PM Ridiculous. Common sense just isn't so common anymore... Posted by: Cate O'Malley at March 15, 2006 09:02 PM Do you watch the Sopranos? Sounds like Uncle Junior. Posted by: sandy at March 15, 2006 09:42 PM The latest google ad on your site is for Gas, Bloating, and Flatulance....hmmm. LOL Posted by: TX Friend at March 15, 2006 09:50 PM People's crazy... Posted by: Piperita at March 15, 2006 10:04 PM Well done for being so polite. I don't know how you do it day after day sometimes. Posted by: Mindy at March 16, 2006 12:00 AM The part that is frightening is that he actually believed the logic that allowed him to make that request. Posted by: Neil at March 16, 2006 05:47 AM You can just tell when a guest like this guy gets to the front desk that you are never going to make him happy. You want to tell him to find another restaurant, but as professionals, we are forced to invite them into our house and suffer the consequences. Good for you on sticking to your guns. I would have been inclined to charge him a "supplemental culinary education fee". First time visitor to the site, and the first story I read, yet it is one that I can relate to instantly. Cheers. Posted by: Paul at March 16, 2006 06:15 AM Reminds me of when I worked at a retail store in college. One day this guy comes up to me holding two of our most expensive pairs of pants and says "Ill give you $20 for each of these." He was shocked when I said no! I explained to him that he wasnt at a garage sale. The customer is never right ;) Posted by: jenwee at March 16, 2006 06:27 AM How this kind of conversation is supposed to go: Guest: I'm sorry, I'm afraid I just don't care for the oysters. Could I see the menu to order something else, please? Restaurant Staff: I'm sorry, was there something wrong with them? Guest: No, they're just not right for me. Staff: Oh, that's too bad. Please let me take them off your bill. Guest: You don't have to do that, but thank you... Guest is happy, leaves nice tip, comes back often, tells friends. (And doesn't order oysters.) Restaurant is happy, having gained a regular customer for the cost of one order of oysters. Why do people have to make things so difficult? Posted by: Katherine at March 16, 2006 06:28 AM Am I correct in assuming he was dining alone? hmmm, gee, I wonder why that is? Posted by: Tonja at March 16, 2006 06:42 AM ps, we have been talking about coming out to visit my aunt, and if we do we would like to stop by, and I promise my husband will order the oysters and will eat every one!! Posted by: Tonja at March 16, 2006 06:44 AM Hummm....remind me to pull that trick next time I eat out. LOL! I am surprised and amazed that you held your composure through all of that. It would take your entire staff to hold me back from slamming a cast iron saute pan...into his cranium. (Actually, if you did that - you could then serve him his own brain, a'la Hanible Lector...not a bad money saving tip!) Posted by: Kat at March 16, 2006 07:16 AM Scam, scam, scam, scam. I bet he does this routinely. I just found out that my son's sister in law does this whenever she eats out. I told my son to make sure he doesn't have both of us out at once, As I will not allow her to do this in front of me. We have had several customers try this in the yarn shop:knit a sweater and then decide they don't like the way it looks and want us to take it back AND compensate them for the time it took to knit it. Unless we forced the yarn and pattern on them, it's a non-starter, but they keep trying... Yogi Posted by: Yogi at March 16, 2006 08:29 AM Hmm....except you did give him the oysters for free. To feed to his cats. If you are going to lose him anyway, why also give him free food? I used to be a travel agent - people also get very irrational and emotional about their travel. What worked for me was always to listen, then turn the tables - ask what business they are in, and think of a comparable situation. When the shoe is on the other foot, reason reigns. Sometimes. Posted by: Shera at March 16, 2006 11:26 AM The really irritating thing is that if we were still living in a "real grassroots world" you just know this guy would have been kicked out of the clan and starved to death before puberty. These people do not deserve to procreate... Urgh. Posted by: IB at March 16, 2006 02:11 PM I have often wondered two things: Posted by: Archie at March 16, 2006 07:08 PM As my darling dear Bob often says: YOU CAN'T MAKE THIS SHIT UP. (There, I hope that stands out among your comments.) Ciao, bella. Posted by: Tana at March 17, 2006 12:01 AM utterly unreal. gee... Posted by: Lil at March 17, 2006 09:51 AM And I bet this guy votes, too. Posted by: martha at March 17, 2006 10:45 AM BRAVO on your part Posted by: mb at March 17, 2006 12:07 PM Hip-Hip-Hoooooooooooooray! You GO girl! Tootles, Posted by: Anni at March 18, 2006 08:37 AM Once while waiting tables, I had a customer (a 15-year old girl) ask for, and then apply, KETCHUP to a salmon/cream sauce dish. She was, not surprisingly, disappointed with the results, and asked for a replacement entree. Her parents asked that the entire meal be comped. There were 12 people in the party. We declined to comp anything, including the salmon, and it was so incredibly gratifying. Morons, I tell you. Morons. Posted by: Tom Oakes at March 18, 2006 11:16 AM Reading this entry was like watching an episode of my own life. I deal with people like this man every day. At the end of every day I am just as baffled as the day before. Posted by: Becky at March 18, 2006 11:58 AM You were probably too nice to NOysterMan. You should have called the police and had him arrested for theft or extortion. What a dumb f...k that guy is. I enjoy your blog. Dont worry about Google Gas. best, barknot Posted by: barknot at March 18, 2006 05:44 PM I have to laugh - I thought of this last night. Guy orders grilled tuna. Wants it well done. Doesn't like the sauce we use, so no sauce. "We can do it like that, Sir, but it will be dry." "That's fine - just no pink on the inside" Tuna is cooked as dictated and sent out. You know what's coming right? Yep. He sends it back. Because it's dry. Grrrrr. Posted by: Sonnet Marwood at March 19, 2006 04:41 AM Why would you even comp him the oysters? You just encourage him to do it again to the next place. Posted by: promenea at March 19, 2006 06:43 AM There's no way this guy could believe he deserved a free meal - what a con artist! You should start a public warning database with pictures of these guys, we'd gladly pelt them with eggs each time we see them on the street :) Posted by: hinata at March 20, 2006 01:50 AM Sometimes I can't believe the things people do. Tell him to go on a cruise if he wants to try things he might like. Its the only place I know of where yo don't pay for what you eat. I must confess, there have been a couple of occasions where I ordered something, and simply didn't like it. But I have never wxpected a restaurant to serve me two free meals. Posted by: Valerie at March 20, 2006 08:22 AM You know I think I work with that moron...for reals!!! Posted by: jumper at March 20, 2006 11:05 AM I am constantly surprised that you haven't left a cleaver stuck in the middle of a cretin's head! Posted by: Tony S. at March 21, 2006 04:33 AM |