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Hairy Situation
January 28, 2007

"Waiter, um, there's a hair in my lemon drop."


Worst thing I've ever had to say in a restaurant.


It can happen anywhere - no restaurant is immune to problems. Overcooked, underdone, not what they had in mind... you are at the mercy of your customers. Things like that don't rattle the kitchen too much. You fix it, (perhaps even gripe about it) you make people happy and you get on with your life. But when word gets back to the kitchen that someone found something foreign in their food - it makes you want to crawl in a hole and pray the apocolypse happens in hopes it will distract people enough they won't remember.


We went out for dinner, I was craving a martini dinner with a side of steak. The food, as always, was fabulous a this establishment. But when I went to take a sip out of my second martini I noticed something floating next to the ice crystals - a hair. Not mine, not anyone at the table, not The Waiter.

Just a single mysterious hair floating innocently - or not - in my lemon drop.

I did not want to have to tell the waiter. I knew he would be mortified, and I did not want to raise a fuss. On the other hand, I wanted that drink. I mean, it was a lemon drop. So I motioned for him to come over and had him come real close. I said, "I hate to do this, but there is a hair in my martini. Before you say anything - I am totally not mad. I would just like replacement if possible."

He was mortified.

But he returned shortly with a fresh drink and a message from the bartender. "Free lemon drops the rest of the night."


It was like winning the lottery.

Posted by Foodwhore at January 28, 2007 11:38 AM

Wow, I wish every place was a nice as that Resto you went to!

Posted by: Albany Jane at January 29, 2007 01:54 PM

THAT was worth the complaint! Dangerous, however.

Posted by: Abby at January 29, 2007 02:46 PM

A place that knew how to handle it with class:)

Posted by: Maureen at January 29, 2007 06:39 PM

Lemondrops for everyone?

Posted by: Leslie at January 29, 2007 08:23 PM

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Posted by: Hanna at January 29, 2007 11:40 PM

:) good!!!

Posted by: Colin at January 29, 2007 11:41 PM

Hair in my food or drink maxes out the oogie factor for me. I once found a long hair under my steak at an Applebees. The waitress quickly took the plate away and sent the manager over. The manager started questioning me like I was on the witness stand. I was stunned. "Are you sure it was a hair? What exactly did it look like?" she said. One of the more smart-assed dinner companions at our table said "Picture a human hair. It looked exactly like a human hair only on her plate not on a human head." Free desserts all around that night. And, I still never eat at Applebees. I am glad your restaurant of choice was much classier. ;)

Posted by: Michelle at January 30, 2007 02:15 AM

Tough situation for both parties. As a food service person, you have empathy while still being grossed out. You handled it with grace and style.

I mean, really, did they do it on purpose? Do they really think that type of thing will bring in business and rave reviews. Things happen.

Posted by: sue.g at January 30, 2007 06:03 AM

I used to dine at a local establishment until, on two separate occasions, I found a hair in my omelette. The first time they apologized profusely and I think I got a new omelette. The second time I got 'Oh, sorry' and that was about it.

Would you believe the place is closed now?

Posted by: AuntJone at January 30, 2007 07:16 AM

This is not a 'hair' story.....but I was having a four cheese fettucine dish at the local...fairly well known pizza joint.....anyways....ewww....I gross out just thinking about it....I put a forkfull of pasta and chicken in my mouth.....and lo and behold, I also put a finger nail in my mouth! It was obviously cut off from somebody chopping something....possibly the chicken....in the kitchen! and it looked dirty....and I was hoping that there was no blood with that finger nail when it got chopped off......

I know things happen in the kitchen.....I know that this was obviously an accident, but it is never pleasant to get a finger nail in your pasta!

Posted by: Carmen at January 30, 2007 07:30 AM

I think it takes someone in the food buisness to be that calm about it. I'm amazed by how freaked out some people get. It's a hair, everytime you inhale your breathing in mostly dead skin and hair. I don't think it's all that gross. It's really impossible to avoid. You can wrap yourself in plastic and still, once in a blue moon a hair will escape. All you can do is try your best.

However once, when I was little... I found a toenail in my store bought birthday cake. Definitly a toenail, far too big to be a fingernail. Now THAT is disgusting.

Posted by: Jenn at January 30, 2007 07:35 AM

Haha, similar Applebee's story! I found a hair once and politely pulled my server aside, thinking that they would be mortified. The man looked at me and told me it wasn't his, and continued to look at me. Dangit, I don't care who's it is, I don't want to eat food that has a hair in it. He finally replaced the food, but no such luck as with the free lemon drops. I had to pay for every cent of my meal. Yeah, not so fond of Applebee's anymore :)

Posted by: Ang at January 30, 2007 07:48 AM

as it should have been.

Posted by: barbie2be at January 30, 2007 09:53 AM

Just thinking about hair in my food makes me gag. Blech! But the restaurant did the right thing and seemed to have recovered well. And after free lemon drops all night - you probably wouldn't even notice some other foreign object in your food! :)

Posted by: Max at January 30, 2007 02:40 PM

How can i become a saint?

Posted by: Wandy Liona at January 30, 2007 05:05 PM

What the hell is with these idiots who feel the need to advertise viagra and cialis on other people's blogs? I swear to god....there should be a law against it....or some kind of huge fine for doing something like that! There probably the same retards who call your house and then hang up so that you get so pissed off...you call the number back only to get an advertising blip on the phone! Boy is that ever irritating....

Posted by: Carmen at January 31, 2007 06:53 AM

I had a small clump of long black hair in a big bowl of salad at a popular chain restaurant a few months back. My hair is about 1/4" long where it still exists, so it sure as hell wasn't mine. When I was re-assured that every bowl was freshly made and not scooped from a large cauldron, I had the waiter replace it. Didn't get a damn thing out of the ordeal, but the main course was one of the best I've had from that chain. Win some, lose some.
On a more disgusting note, I was at a restaurant having a buffet lunch with a friend when she discovered a toenail in her fruit salad. Not a fingernail, a thick, large toenail. I can't even begin to guess how that got in there. When she informed the waiter, he just looked at her and said "Oh...what would you like me to do?". "You might want to remove that bowl from the buffet."
Duh.

Posted by: Dave at January 31, 2007 08:07 AM

Sweet score!! Guess you must have been feeling FINE by the time you left! Hairs don;t bother me so much as say... blue fluff on meat patties?? And any other body part that got chopped in a salad is just nasty!

Posted by: Jen at January 31, 2007 03:36 PM

 
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