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« This is Love | Main | Not My Kind of Bar » Line Up
February 19, 2007
Got a call from a Customer this morning.
"I am sorry, did something happen?" "Well, we came to Your Restaurant for dinner on Saturday night and the place was so busy we had to actually wait in line. Outside!" "We were very busy Saturday. I am sorry you had to wait outside. We just ran out of room." "But don't you think it is a little ridiculous that we had to wait outside?" "I do feel badly for that. But we were just that crowded. We had people lined up for a long time. I don't like it when people have to be outside, but I am grateful that we are busy." "But don't you think maybe you should try to be less busy?" "Less busy?" "Yes. I was offended I had to be outside - there is no need to be so busy like that."
"Well you need to just turn people away." "So... you would have been happier had we turned you away?" "Well no, not me. People." Ohh, people. As opposed to Whiny Nincompoops, you mean? I didn't say that in the phone. I wanted to. But I didn't. At least I don't think I did. The rest of the conversation was kind of a blur. Posted by Foodwhore at February 19, 2007 09:12 PM
Well, the customer was bright enough to realize that he/she didn't count as a "people". Orangutan, maybe. ;) Now, the next time we're up north from Oly-land, I'm going to have to convince the husband to find "The Restaurant". I like your attitude (it's waaaay too much like mine), so I'll probably enjoy the food, too. Posted by: Bryn at February 19, 2007 09:57 PM I shouldn't be, having enjoyed your blog for quite a while now, but I am. Flabergasted. Utterly. And full of admiration and respect. For your restraint. Sigh... I wish I were more like you. Except for the people you meet. Them you can keep. Posted by: Tony S. at February 20, 2007 05:13 AM Fact is truly stranger than fiction. She could have 'turned herself away' and opted for another restaurant. What were you suppose to do? Make people get up and leave? People are crazy, especially when they are hungry. Posted by: sue.g at February 20, 2007 06:27 AM You're right. There are no words. Posted by: Kim at February 20, 2007 08:16 AM But they knew you! That means they get preferential treatment! Having to wait OUTSIDE, of all the nerve! To be treated like that, like like they were common "customers" it's unthinkable, after all they KNOW THE CHEF/OWNER! Where do these other "people" get off coming early and (snort) making a reservation! Don't they know that we are ENTITLED! Posted by: Miri at February 20, 2007 08:24 AM I keep thinking I've heard it all. . . and then I read your blog and realize that people are much, much stupider than I ever thought! May you continue to be so busy this stupid person NEVER finds a place in your restaurant! Posted by: Anne at February 20, 2007 08:28 AM Yeah, just stop being so GOOD. Sheesh. Posted by: Peggasus at February 20, 2007 09:33 AM My dad is always enraged by having to wait at a restaurant. "I don't want to wait! Why can't I be seated?" Ummmm.... because all these other people got here before you? So unfortunately, there's more than one of this person! (However, my dad would actually leave, and would not call you, making him somewhat brighter.) Posted by: Lauren at February 20, 2007 10:20 AM Just wanted to comment that this customer is what drives food service people (professional or not) to vulgarity (just read the "Ugly Vulgarity" post, too) - the chutzpah coupled with mindlessness. Great Blog - keep it up! Posted by: mike w. at February 20, 2007 12:03 PM What a retard. Posted by: Carmen at February 20, 2007 01:41 PM Your restraint surely is admirable. Even before I went the cynical misanthrope route in that business, my urge to joke with them would have won. 'Am I being punked? Really, who is this? You tell Joe Schmoe this didn't work, have a nice day"-and that is mild compared to what would have been rolling around in my head. Posted by: Raging Lunatic at February 20, 2007 05:13 PM God, I don't know how you do it. I would never have the restraint you do! Posted by: ikate at February 20, 2007 05:34 PM LMAO! Didn't you realize that you were speaking to a SPECIAL person? Shame! Shame! You should know better by now! Posted by: Jennifer at February 20, 2007 09:25 PM You, my dear friend, are an idiot magnet. :) Posted by: Valerie at February 21, 2007 07:02 AM This just proves that you need to enlarge your dining area so you can seat all the idiots at one time. You'd have so much blog-fodder you'd have to hire someone to enter it for you. Posted by: AuntJone at February 21, 2007 07:17 AM Lol AuntJone, the non-idiot and idiot sections? Posted by: Sha at February 22, 2007 12:36 AM I really enjoy your blog and it's endlessly amusing to read your tales of customers behaving badly. It's truly shocking how bad that behavior can be. That said, what percentage of your customers (let's define that as tables in the restaurant and hosts/hostesses at the catering events though you might count guests separately from hosts and hostesses) behave badly and what percentage behave well? I'd actually suggest that you keep track, on paper, for a day or week. The ones who behave badly are memorable while the ones who come in, order, pay, and leave are not, so your general impression might be skewed. I'll hope that you report back to us, your devoted readers. Inquiring minds want to know. Posted by: StevenHB at February 22, 2007 10:37 AM |